Privacy policy

This Privacy Policy is provided to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of personal information received from your use of www.threecosmetics.my and related websites and social media platforms operated by THREE (collectively referred to as the "Site"). 

INFORMATION WE MAY COLLECT 

For the purposes of this Privacy Policy, "personally identifiable information" refers to any information that can be used to identify an individual. This includes contact information such as name, email address, shipping address, phone number, and other information related to the provision of goods or services (herein referred to as "personal information"). We collect personal information from you only when you voluntarily provide it, such as when creating an account, placing an order on the Site, contacting us with a question or concern, or signing up to receive marketing emails from us. 

 HOW WE MAY USE YOUR INFORMATION 

To address your questions and concerns
To send you requested information
To respond to customer service enquiries
To send you newsletters or other marketing communications
To improve our website, marketing efforts, and business needs
To conduct research and analysis to develop better products

HOW WE MAY SHARE YOUR INFORMATION 

We may share information collected through the Site with our subsidiaries, affiliates, and business partners to provide the products and services you request. We may also share information with service providers, subcontractors, and partners retained to perform business functions on our behalf.  

These services include:

Order fulfilment and delivery
Customer service and support
Email service delivery
Advertising, marketing, and promotions, including partnerships with companies offering products or services we think you may enjoy
IT services, software and website development, hosting, management, and data processing
Payment processing, fraud protection, and credit risk reduction
Legal, accounting, audit, and other professional services 

By submitting your personal information, you grant permission for us, our affiliates, and third-party marketing partners to contact you. 

We may disclose your personal information as required by law, such as to comply with subpoenas, protect our rights, ensure safety, investigate fraud, or respond to government requests. We may also disclose your information if our company undergoes a merger, acquisition, or sale of assets.

HOW YOU MANAGE YOUR PERSONAL INFORMATION

You may use the Site without providing any personal information. If you have created an account and wish to delete it, you can do so by emailing hello@threecosmetics.my. 

If you do not wish to receive marketing communications from us, you may follow the unsubscribe instructions included in our emails or contact us at hello@threecosmetics.my. 

THREE will continue to send non-promotional, service emails related to your account, such as notifications about order issues, billing and payment information, and other messages regarding your account, orders, or use of the Site. 

At your request, THREE will confirm what personal information we collect or store about you. You may correct, update, or delete this information. You may also request that we stop using or sharing your personal data. To do so, contact us at hello@threecosmetics.my. 

THREE may retain your personal information for a period of time to follow up on requests related to your order history, resolve disputes, or comply with applicable laws. Some personal information may also be stored in backup files for financial, legal, or technical reasons. 

HOW WE PROTECT YOUR PERSONAL INFORMATION

The security of your personal information is important to us, and we are committed to handling it with care. We encrypt your personal information during transmission over the Internet. 

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable methods to protect your personal information, we cannot guarantee its absolute security. 

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 We reserve the right to change, modify, add to, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes. 

Effective Date: 03/07/2025