Orders are shipped Monday to Friday between 10 a.m. and 5 p.m. This excludes weekends and Malaysian public holidays. Once your order is confirmed, our designated courier will deliver your THREE package within 3 to 7 business days, based on your location.

Orders placed Monday to Friday between 10 a.m. and 5 p.m. are processed promptly. Orders placed on weekends are processed within 48 hours. You will receive an email with your tracking information as soon as it is available.

West Malaysia - RM 12
East Malaysia - RM 18

Free shipping for orders above RM350

All completed orders are final as our system processes them automatically. If you need any assistance, you can email us at hello@threecosmetics.my.

All completed orders are final, and we do not offer refunds or accept returns.

However, if your THREE package arrives incorrect, incomplete, or damaged, you can email us at hello@threecosmetics.my to request a replacement. Kindly note that replacement requests are valid within 48 hours of package delivery.

Yes. We formulate using the golden ratio of up to 90% natural ingredients including essential oils, botanical extracts, and plant-based actives, stabilised with minimal synthetics to prevent contamination and ensure maximum efficacy and safety.

We are strictly cruelty-free and do not, nor do we condone, testing on animals. While most of our products are plant-based, some may contain naturally derived ingredients such as beeswax. For those following a strict vegan lifestyle, we recommend reviewing the full ingredient list before purchase.

All our products are proudly made in Japan, with formulations unique to THREE. We are committed to sourcing raw ingredients locally—except for select ingredients that are native to other countries.

The recommended shelf life of our products is 24 months from the date of production. We suggest storing them in a cool, dry, and dark place to maintain their quality. Once opened, we recommend using them within 6 months.

For skincare, the product volume is designed to last up to 2 months with consistent daily use.

Yes. Each formula is infused with high-quality essential oil blends, developed by field experts at our Holistic Research Center (HRC). At THREE, we view essential oils as fragrant active ingredients that circulate throughout the body to clarify your skin over time and calm your mind instantly.

For those with sensitivities, we recommend reviewing the full ingredient list before purchase.

Skin sensitivity varies widely from person to person; what works well for one individual may not suit another.

While our formulas are enriched with skin-loving ingredients, including essential oils, we recommend performing a patch test before first use: apply a small amount to the inside of your wrist, then wait 24 hours to observe any signs of redness, itching, or irritation before proceeding with full application.

Sign up for an account or place an order to automatically become a member.

By completing the actions listed here, and every time you place an order using your registered email address.

The 2x points period will run for 3 days in May and November. Join our newsletter to receive first access and timely reminders about special events.

Points can be redeemed for instant discounts and limited-edition gifts during our redemption windows in June and December.

Orders that include discounts or gifts redeemed using points are final and not eligible for return or refund.

Yes. Points earned between 1 January – 30 June will expire on 30 June. Points earned between 1 July – 31 December will expire on 31 December.

This cycle aligns with our biannual points redemption period in June and December.

By spending the minimum required amount within 12 months of your first order. Level 03 is our highest tier, and we do not downgrade members.

For Level 02 and Level 03 members, you will receive an email on your birthday with a designated discount code. This code includes free shipping and is valid for 30 days from the date of receipt, with no minimum spend.

If you are a Level 03 member, you will also receive a birthday gift. It will be delivered within 30 days of your birthday, or together with the order placed using your designated discount code.

Yes. You will earn 1 point for every RM1 spent. Points are calculated based on the final amount paid after the discount is applied.

No. Unless otherwise stated, discount codes cannot be stacked in a single transaction.

No. Unless otherwise stated, discount codes are only valid on regular-priced items and cannot be combined with other promotions, including sale items, product bundles, or gifts with purchase.